Developing new product concepts via the lead user method: a case study in a "low-tech" field

Article Abstract:

Lead user methods operate on the assumption that data for product research can be derived from a small number of 'lead users.' It is faster and less costly than traditional research methods. A study of Hilti AG's use of the method for developing pipe hangers, a 'low-tech' product, was conducted. Findings show that the lead user method admirably fulfilled the requirements of the company. At the same time, participants enjoyed the experience and resulted in improved teamwork within Hilti. The method's success will vary from study to study, however, and there is a need for further research.

Construction materials, not elsewhere classified, Building materials industry, Hilti AG

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Black box engineering: redefining the role of product specifications

Article Abstract:

The black box engineering process is found to be a viable alternative to making the product development process more productive for original equipment manufacturers (OEM) and companies. The process involves a shift of perspective so that changes in specifications become a learning experience instead of a waste of time and effort. Black box engineering requires considerable collaboration between OEMs and companies.

Product Development, Industrial cooperation

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Validation of expert systems for innovation management: issues, methodology, and empirical assessment

Article Abstract:

A structure for validating expert systems aimed at managing new products is proposed. Validation of the knowledge acquisition methods is focused on the sources and the human experts behind the system. Validating the quality of performance is done by directly examining the system or by means of the Turing test. Finally, system utility is validated through its design and user-friendliness.

Usage, Innovations, Product management, Expert systems

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