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Business, general

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Development of a business process re-engineering model applicable to the public sector

Article Abstract:

Business process re-engineering models can be adapted for use by public sector institutions. These models include the targeting of success factors, such as culture, staff, communication and strategy, and drive the development of plans applicable to each. Most private sector models are based on the as-is/to-be framework, which is easily tailored for public sector applications.

Author: Mitchell, Neil, McAdam, Rodney
Publisher: Taylor & Francis Ltd.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
Models, Associations, institutions, etc., Associations, Reengineering (Management)

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Managed from the boundary: personal and organizational growth?

Article Abstract:

Team training within an organization can improve both institutional performance and personal development. By promoting empowerment and mutual responsibility, organizations foster a sense of openness, support, purpose, commitment and accountability. This can result in higher productivity, enhanced customer service and increased understanding of staff roles and expectations.

Author: Arnold, Angela, Clark, Maxine
Publisher: Taylor & Francis Ltd.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
Methods, Human resource management, Work groups, Teamwork (Workplace), Public sector

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Subjects list: Management, Planning, Total quality management
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