Excellence in action
Article Abstract:
Empire Stores Group PLC has implemented a total quality management process that incorporates employee input in assessment procedures. These include focusing on the client's perspective of the business, setting specific objectives, forming and launching action plans and assuming responsibility for outcomes. The success of the process relies on participant commitment and clear communication.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
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Leadership for product development: a business excellence approach
Article Abstract:
Product development leadership should focus on several factors to be effective. These include a demonstration of commitment, assignment of responsibility to research and development, understanding of leadership styles, interpersonal interaction, risk taking, promotion of corporate values, attention to client needs and establishment of a formal planning process.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
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Business excellence through a robust development process for innovative products
Article Abstract:
Development of new products based on customer needs can significantly improve business performance. Innovation requires customer service and perspective, flexible organizational protocols and creative employees. The development process should include several subprocesses that allow for early risk detection, potential difficulties and periodic evaluation.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
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