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Evolution from quality management to an integrative system in modern business

Article Abstract:

Total quality management can be internalized as an integrative corporate system to improve performance. Integration should take place between the fundamental processes of product engineering, logistics, risk control, innovation, auditing and environmental management. Quality procedures should target requirement compliance, results, validation and assessment documentation.

Author: Mangelsdorf, Dietmar
Publisher: Taylor & Francis Ltd.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
Models, Evaluation

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Critical factors for the implementation of total quality management in Italy: an empirical analysis

Article Abstract:

The adoption of total quality management processes in Italian corporations is dependent on several factors. These include executive commitment, statistical methodologies, customer satisfaction, training and an open organizational structure. Less important factors include employee involvement, co-makership, benchmarking and flexible manufacturing.

Author: Ruggieri, Alessandro, Merli, Roberto
Publisher: Taylor & Francis Ltd.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
Italy

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Subjects list: Methods, Planning, Business planning, Total quality management
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