Free radical

Article Abstract:

Graham Maher has started his career as an apprentice in baking, then started his own small business, joined Digicall and on the companies eventual takeover by Vodafone has joined the mobile phone giant. After a stint in New Zealand he came to Australia and turned around the ailing Vodafone operations and he plans to launch 3rd generation mobile services soon in the country.

Personality profile, Maher, Graham, Vodafone Holdings Australia Proprietary Ltd.

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Case in point: TATA Teleservices gains the competitive edge by building customer relationships that last

Article Abstract:

TATA Teleservices Limited felt the need to ensure and maintain its high quality customer service. The company deployed a complete CRM suite of applications, integrated with Oracle Data Warehouse to manage its information data. The benefits the company derived on application of Oracle solution, has been discussed.

General services, India, Usage, Company systems management, Information management, Customer relationship management software, Tata Teleservices Ltd.

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Telstra discovers customers

Article Abstract:

Telstra's chief executive, Sol Trujillo, has outlined a new business strategy for the company, which includes better customer relations and moving to internet protocol network. The new strategies are found to be successful in giving more customers to the company.

Management dynamics, Services information, Management, Services, Company business management, Telstra Corporation Ltd., Trujillo, Sol

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