Gender stereotypes and service quality in customer-waitperson encounters

Article Abstract:

A study was conducted to examine the effects of service quality conditions and gender stereotypes on perceived service quality in fine dining restaurants. Findings show that in favorable service quality conditions, customers perceive service quality derived from a female server to be better than her male counterpart's.

Science & research, Eating places, Food Services and Drinking Places, Research, Restaurants, Customer service, Support services, Sexual stereotypes, Report

---

Multidimensional quality assessment of multimedia telecommunications systems for enhancing customer satisfaction

Article Abstract:

The relationship between the quality factors of teleconferencing systems and subjective human perceptions of the system performance is investigated. The degree of voice delay, frame rate per second and display resolution, which are the three quality factors, are considered.

Telephone and telegraph apparatus, Telephone Apparatus Manufacturing, Video Conferencing Equip, Influence, Perception, Perception (Psychology), Teleconferencing systems

---

The modern quality movement: origins, development and trends

Article Abstract:

The article examines significant product quality measurement trends.

Forecasts, trends, outlooks, Quality Control Management, Methods, Analysis, Product defect/failure, Product quality, Forecasts and trends, Quality control, Market trend/market analysis, Software quality

Similar abstracts:

• Abstracts: Effects of network quality attributes on customer adoption intentions of Internet banking
• Abstracts: Managing both outcome and process quality is critical to quality of hotel service. Data quality in statistical process control
• Abstracts: Star quality. Lift performance
• Abstracts: Regime switching in the yield curve. Realized bond-stock correlation: macroeconomic announcement effects. Extracting the expected path of monetary policy from futures rates
• Abstracts: Selection for growth: INGRAM micro "A" (IM-17.17). Selection for Growth: CVS CORP. (CVS - 26.30). Stock highlight: Champion Enterprises (CHB-12.89)

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.