Global quality management: a research focus

Article Abstract:

Global Quality Management extends the concepts behind Total Quality Management and has evolved into an area of practice that has to be defined and researched. Quality management has grown from a basic statistical and engineering concept into one that covers broad organizational concerns. Quality concepts must be developed to reflect the nature of global corporations and markets.

International business enterprises, Multinational corporations, Quality management

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Linking objectives to actions: a decision support approach based on cause-effect linkages

Article Abstract:

A three-stage action planning process is presented to help the managers to streamline the relevant information and generate a range of options before making any decisions. Different models on decision support systems, planning and strategic decision making helping managers in action generation, action evaluation and selection are discussed.

Methods, Decision-making, Decision making, Usage, Decision support systems, Decision support software

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Why total quality management programs do not persist: the role of management quality and implications for leading a TQM transformation?

Article Abstract:

Total Quality Management (TQM) is viewed as a continuous process of improving working methods to enhance organizational ability to deliver high quality products cost effectively. Different views, advantages and disadvantages on how TQM is beneficial in leadership and organizational learning, and its strategy implementation are discuss

Organizational behavior, Organizational behaviour

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