Influence of speed of third-party intervention and outcome on negotiator and constituent fairness judgements

Article Abstract:

Using a simulated organizational dispute, we tested the impact of a third-party's intervention on disputants' perceptions of procedural and distributive justice and satisfaction with the third party. We manipulated disputants' roles in negotiation, the speed of third-party intervention, and the outcome imposed by the third party in a two-by-two-by-five factorial design. The results suggest that the speed of third-party intervention influenced perceptions of procedures more than perceptions of outcomes. Speed of intervention also influenced disputants differently depending on their role. Outcome influenced all measures of procedural and distributive fairness. We discuss implications for managerial behavior in dispute resolution and consequences for the measurement of procedural justice. (Reprinted by permission of the publisher.)

Negotiation, Negotiations, Dispute resolution (Law)

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The role of project completion information in resource allocation decisions

Article Abstract:

Prior studies have suggested that "sunk costs," the amount of money already invested in a project, influence resource allocation decisions but have often confounded sunk costs with the degree to which a project is completed. To address the issue, we varied information about both sunk costs and project completion in two experiments. Our results suggest that degree of project completion may dominate any sunk cost effects that are present in resource allocation decisions. (Reprinted by permission of the publisher.)

Decision-making, Decision making, Resource allocation

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The effects of physical and social context on evaluations of captive, intensive service relationships

Article Abstract:

A conceptual framework was adopted to differentiate services on the basis of their levels of capacity and intensity, arguing that context is especially critical to service delivery when these levels are high. The effects of physical and social context on evaluation made by passengers, industry experts, and government regulators were reported.

United States, Personnel administration, Service Industries, Evaluation, Human resource management, Services industry, Company personnel management

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