Integrating Kano's model into web-community service quality

Article Abstract:

The evaluation of web-community service quality is presented using the Kano's two-way model. In order to find the key to customer satisfaction, the results can be used to identify the attractive quality, one-dimensional quality, must-be quality, indifferent quality, and reverse quality of quality elements-while taking into consideration cost and technology.

SOCIAL SERVICES, Community Services, Community Food and Housing, and Emergency and Other Relief Services, Evaluation, Community service, Web services

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A comparative analysis of quality management in international universities and US

Article Abstract:

The implementation of quality management programmes of higher education in US and international academic institutions are compared by using formal quality models. This comparison is based on the Quality-of-Design, Quality-of-Conformance, and Quality-of-Performance.

Comparative analysis, Total quality management, Educational organizations

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Measuring effectiveness of food quality management in the bakery sector

Article Abstract:

Extent to which quality management is observed in bakery sector is examined.

Bakery Products, Baked products industry, Baked goods industry

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