Is managerial behaviour a key to effective customer orientation?

Article Abstract:

The study aims to describe, explore and categorize the managerial behaviors that influence the development of customer orientation. The findings imply that managers who demonstrate high levels of success in their running of customer orientation strategies do so because they are committed to the organizational's goals and purpose.

Influence, Customer satisfaction

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Business process management as competitive advantage: A review and empirical study

Article Abstract:

The key concepts of Business Process Management (BPM) and its effects on organizational performance are reviewed and examined. Process Alignment and People involvement are two key concepts to the successful implementation of the BPM.

Employee development, Competitive advantage

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Total quality management, strategic orientation and organizational performance: the case of Spanish companies

Article Abstract:

An analysis on the relationship between strategy and total quality management implementation, including the influence of both to organizational performance, is presented. Mention that data is used from Spanish companies.

Management dynamics, Spain, Management, Company business management, Strategic planning (Business)

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