Building your 'customer portfolio.' (how to foster customer loyalty)

Article Abstract:

Small businesses typically rely heavily on repeat business, so entrepreneurs must pay careful attention to retaining existing clientele. S. Todd Burns, owner of six Time-It Lube outlets in the Shreveport, LA area, uses a computer system to track his customers.

Customer relations, Public relations

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Putting a lid on conflicts

Article Abstract:

Small businesses can undertake four steps to control conflicts between employees. Conflict must be managed and not suppressed, and doing so requires clear rules for governing conflict. Small business owners should use their own behavior as an example.

Employee Problems & Counseling, Human resource management, Conflict management, Employee counseling

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