Relationships between the EFQM model criteria: A study in Spanish universities

Article Abstract:

The validity and predictive power of the European Excellence Model of the European Foundation for Quality management (EFQM) adapted in Spanish universities is analyzed. Results reveal the validity of the European Excellence Model as a reference framework for the implementation, evaluation and improvement of quality in the field of higher education.

Product quality, Quality management, Education, Higher, Higher education

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Usefulness of the EFQM excellence model: Theoretical explanation of some conceptual and methodological issues

Article Abstract:

The usefulness of the EFQM Excellence Model for decision-making on organizational improvement activities is assessed. The procedures of the EFQM model in practice is studied based on the definitions of the object, criteria for decision-making, the objects goals and levers for the EFQM Excellence Model and their relationships are discussed.

Decision-making, Decision making

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Theoretical foundation of the EFQM model: The resource-based view

Article Abstract:

An analysis of the usefulness of the European Foundation for Quality Management (EFQM) model to identify the most representative resources and capabilities of the enterprise is presented. Apart from providing the organization with a dual internal and external perspective it is also an unavoidable reference in quality-related issues.

United Kingdom

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