What Detroit can teach Silicon Valley

Article Abstract:

The American computer industry must learn to match innovation with superior customer relations to maintain its rapid rate of growth. Comparing the auto industry with the computer industry reveals glaring deficiencies in computer companies' overall customer services. A defective Intel motherboard, for example, that is deemed unrepairable by company officials is not covered under warranty. Major automakers, however, would likely handle similar problems with product recalls and free repairs. Also, while most eligible drivers can competently drive any modern car, most people are often confused by their PCs. While state-of-the-art PCs offer better functionality at lower prices than their predecessors, their ease of use, reliability and repairability are inferior to most standard consumer and business products. And although glamorous, powerful, new technology attracts market share, it is unable to replace consumer satisfaction.

Electronic computers, Electronic Computer Manufacturing, Computers & Auxiliary Equip, Services, Industry trend, Management issue, Automobile industry, Customer service

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Y2K-bug fixers see work dive as 2000 nears

Article Abstract:

Business related to the year 2000 computer bug is beginning to fall off as more companies complete the necessary fixes. This is resulting in a shakeout of companies dedicated to the problem. Some are using connections made with customers to transform themselves into general computer services firms. Some are consolidating with larger firms. Companies that handled their Y2K problems in house are also winding down these operations. Analysts foresee a slowdown not only in Y2K business but in computer and software business generally because many companies are delaying investment in software upgrades or new equipment until after the year 2000 has begun.

United States, Forecasts, trends, outlooks, Computer Services, Computer Systems Design and Related Services, Computer and Data Processing Services, Software industry, Economic aspects, Computer services industry, Information technology services industry, Information technology services, Year 2000 transition (Computers), Computer software industry, Year 2000 transition

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