Restructuring brings quality improvements to Auburn University

Article Abstract:

The student affairs division at Auburn University, AL, deployed quality management processes to increase efficiencies. These processes resulted in a one-third reduction of full-time positions, privatization of student health services and consolidation of services and programs. The total restructuring eliminated a substantial deficit for the university and provided groundwork for future changes.

Management, Education, Auburn University

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The price of quality: a critical discussion of the Public Sector Quality Award

Article Abstract:

The Public Sector Quality Award has had a negative impact on quality management implementation in Danish institutions. Organizations are reluctant to participate, as the competition evaluations are based on one-dimensional numbers and an inflexible paradigm. Individual situations and experiences that may provide new quality management methods are therefore excluded.

Denmark, Achievements and awards, Quality control

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