Stress takes its toll at call centers

Article Abstract:

Stress is causing heightened turnover is call centers in many industries. Given that customer service is the most critical wing in any company this deserves more attention. The cost of employee turnover is estimated as $10,000 per person. The turnover is lowest in the property and business services.

Management, Customer service

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Cheap airlines spread wings

Article Abstract:

The growing demand for the low-cost carriers of the South-East Asian air transportation industry is evaluated. The growth of the Kuala Lumpur low-cost carrier AirAsia has put forward severe competition to all other Asian upstarts.

Commodity & service prices, Malaysia, Air Transportation, Scheduled, And Air Courier Services, Prices and rates, Airlines, Influence, Company pricing policy, AirAsia Sdn. Bhd.

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