TQM in the service sector: a survey of small businesses

Article Abstract:

A study was conducted to determine managerial perceptions on the implementation of total quality management (TQM) in small service businesses in the United States. A total of 550 small businesses were surveyed in northeastern Indiana. Results show that majority of respondents have not established formal TQM programs or quality-enhancing activities. The study also found out that majority of the firms do not reward employees who successfully apply TQM.

Management dynamics, Small Business, Management, Company business management, SOHO, Report

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Evaluating ISO 9001:2000 implementation using Fault Tree Analysis (FTA)

Article Abstract:

The Fault Tree Analysis (FTA) is one of the important and major techniques used for high-risk systems and hazard identification. Presenting and evaluating the relationships among the elements of the ISO show the possibility and benefits of using FTA in the area of Total Quality Management (TQM): 2000 standard and the potential problems and root causes of failure in ISO implementation.

Evaluation, International Organization for Standardization

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Quality of design and quality of conformance: contingency and synergestic approaches

Article Abstract:

The article examines the feasibility of contingency and synergestic methods to study the impact of product quality on customer satisfaction.

Methods, Analysis, Product defect/failure, Product quality, Customer satisfaction, Software quality

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