The Kioto people management model
Article Abstract:
Kioto Consulting promotes successful operations and outcomes through quality management targeted to employee behavior and functionality. This approach includes competency and performance management and activity-based compensation. Competencies address expertise and skills, while performance focuses on achievement of objectives. Compensation provides employees with motivational benefits.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
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Creating a learning organization: training and development in British Steel's universal beam mill
Article Abstract:
British Steel Corp. has deployed total quality management in its employee training and development policies. Procedures include annual review of individual training plans, interdepartmental cross-training, problem-solving skills sessions and regular monitoring to ensure appropriateness and efficiency. Future policies will incorporate outsourced professional training packages.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
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The links between people management, customer satisfaction and business results
Article Abstract:
Human resources management is a key factor in promoting client satisfaction and improving business performance. Best practice techniques for people management include communication, empowerment, training and development, teamwork and employee participation. Competent employees can fulfill client needs more readily, leading to increased customer loyalty and higher profits.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
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