The art of service

Article Abstract:

A review on the some of the companies profile selected for the second-annual Customers First Awards honor in different categories such as high-tech achiever, leading listeners and customer-centered leader is presented. Some of the winning companies include Netflix, Cabela's and Kiehl's.

Computer and Data Processing Services, Sporting and athletic goods, not elsewhere classified, Computer services industry, Information technology services industry, Achievements and awards, Sporting goods industry, Cabela's Inc., Netflix Inc., Cover story

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The one skill that separates

Article Abstract:

An incidence is described that positively impacted a lawyer and taught him the importance of listening. It is suggested that an interpersonal encounter can be made effective by listening closely and making the other person feel important.

Methods, Interpersonal communication, Active listening

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America's coach: Finding the upside of the anger

Article Abstract:

One wastes time and energy by being angry. It is unproductive and exhausting to try and change the course of others and criticize oneself for past mistakes.

Anger, Personality, Personality traits

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