The impact of creativity and learning on business excellence

Article Abstract:

The paper discusses three theories of business excellence, three types of learning within a business organization, and the creative process as it applies to corporate performance. A framework is devised by which the dynamic interplay among learning, creativity, and business excellence is explained.

Economic aspects, Creative ability, Creativity, Employee training

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Integrating business excellence and innovation management: developing vision, blueprint and strategy for innovation in creative and learning organizations

Article Abstract:

The article describes the importance of innovative strategies and creative and learning organizations in business excellence. The Pioneer Electronic Corporation is used to demonstrated how to incorporate strategies for planning innovations and implementing them into a corporate culture.

Business, Innovations, Product development, Pioneer Electronics

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Measuring the impact of buying behaviour on customer satisfaction

Article Abstract:

The article examines the relationship between customer expectations and customer satisfaction. Two Danish studies were conducted, one that used a Swedish and American customer satisfaction index, and another that used a European customer satisfaction index.

Customer service, Customer satisfaction

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