The Art of Writing a Good Collection Letter

Article Abstract:

This guide presents do's and don'ts designed to aid business owners in writing effective collection letters. For good results some of the rules include: ask directly for the money owed, stay on the topic, use short sentences and brief paragraphs and use positive words. Be cautious to avoid criticizing the customer, do not use of libelous terms like 'refusal to pay' or 'cheating' and deceptive tactics. Examples from 'The Complete Guide for Credit and Collection Letters' by Sol Barzman (1983) illustrate the discussion.

Standards, Collection agencies

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Are Too Many Forms and Other Paper Clogging Up Your Office Procedures?

Article Abstract:

Forms management is a process which reduces paperwork and increases productivity. Six steps to this process are outlined - gather and classify forms, examine the objectives of each form, evaluate the form's performance, try to combine forms, consult staff members and change the forms, and study the results. The process is time- consuming, but valuable. An average company can eliminate twenty per cent of its forms using this process. A better functioning office results.

Management, Business forms, Corporate reorganizations

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