On-line help is not that good with answers. OK?

Article Abstract:

On-line services are not meeting the needs of the consumers and software companies should be aware of fact. Companies are adopting on-line help services for a number of reasons, including reducing the cost of customer support. Unfortunately, the advice offered from these services usually begins with the assumption that customers have more computer knowledge than they actually do, or that a customer's machine is functioning correctly, which is not always true. Microsoft's Office 97 offers an Office Assistant that is more helpful than most, but complicated questions still stump it. IBM provides a number of dial-up and Internet help system such as Online Housecall, a remote customer-support service in which personnel work on problems over a phone line.

On-Line Information Services, Videotex & Teletext, Telegraph & other communications, Microsoft Corp., Online services, Internet services, International Business Machines Corp., IBM, Design and construction, Technology overview, Online information services, Customer service, MSFT, Online information service

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ScientOlogy: Web consultant lands talent, dollars

Article Abstract:

San Francisco-based Scient Inc. is only 10 months old and already employs more than 150 people, has $20 million in venture capital and plans to finish its first year with revenue over $15 million. With top execs from IBM and AT&T, for example, the firm consults with an impressive client list about electronic commerce, usually customized. It's all about giving a client the competitive advantage according to Eric Greenberg, the firm's founder and chairman.

United States, Prepackaged software, Strategy & planning, Services information, Planning, Abstract, Information services, Electronic commerce, E-commerce, Business consultants, Management consultants, Company Profile, Internet server software, Scient Inc.

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