What makes information workers productive

Article Abstract:

Analyzing and quantifying productivity in knowledge-based jobs is difficult compared to jobs with quantifiable products. Technology use, diverse networks and access to new information all enhance productivity. The use of multi-tasking as an aid in increasing and developing productivity is also discussed.

Productivity Improvement, Usage, Measurement, Labor productivity, Multitasking, Multitasking (Computing), Labour productivity, Information technology workers, Concurrent programming

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Why VIPs shouldn't get the best tech support

Article Abstract:

A study conducted by Unisys Corp. showed that customer service agents, salespeople and other field service personnel requires the best information technology support. The current practice of allocating the best IT support to senior and top management executives may endanger the company's revenues.

Electronic computers, Electronic Computer Manufacturing, Science & research, Management Informatn Computer Systems, Management Information Systems, Research, Methods, Computer industry, Microcomputer industry, Unisys Corp., MIS

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Avoiding the alignment trap in information technology

Article Abstract:

Companies that are focusing on alignment in using IT to improve performance usually end up spending money without achieving their goal. They should instead invest in making their IT capabilities more simple and effective to enable business growth.

Report

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