An attribute- based model of quality satisfaction for internet self- service technology

Article Abstract:

The significant attributes, important for the costumerEs satisfaction with Internet based Self Service Technology (ISST), are explained. The attributes generally change on the bases of the readiness of the customer to adapt to the technology. It also mentions the implications, which can be used by the managers and researchers.

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The impact of the internet on professional relationships: the case of health care

Article Abstract:

The impact of Internet on professional services, especially healthcare is discussed. The views of the professionals and web managers, about the Internet changing patterns of professional- consumer interactions and nature of their relationship, are mentioned.

United Kingdom, HEALTH SERVICES, Usage, Health care industry, Technology application

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The behavioural sequence of the financial services industry in Taiwan: service quality, relationship quality and behavioural loyalty

Article Abstract:

A study examining the relationship marketing system in the banking sector of Taiwan is presented. In effect the study traces the changes in the relationship with customers, through service quality, customer satisfaction, and eventual customer loyalty.

Taiwan, Commercial Banks, Banking industry, Customer loyalty, Relationship banking

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