An empirical approach to service classification for productivity mangement studies

Article Abstract:

Key results of a research project on the apllication of service dimensions to observe the differences in productivity mangement challenges among 12 service sectors in the UK were presented. An empirical approach was used in the study, therefore, appropriate service dimensions were introduced only after the analysis of the relationship between candidate service dimensions and aspects of productivity management.

Report

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Beyond efficiency: some by-products of functional flexibility

Article Abstract:

The benefits of functional flexibility in the UK service sector are discussed.

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Do the poor wake up quickly? A study of low pay and muted horizons

Article Abstract:

A study on wage bargaining process of service industry workers is presented.

Executive changes & profiles, Personnel administration, Officials and employees, Compensation and benefits, Services industry workers, Service industries workers

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