Concepts and technologies for virtual organizing: the Gerling journey

Article Abstract:

Germany's multinational insurance organisation Girling Group is being reorganised to address the needs of customers in the next millennium. It will change its rigid organisational structure into a flexible operation involving logical work groups and call centres. It has installed a virtual private network and other technology to support the restructuring operation and plans to implement other features such as digital television and electronic communications.

Analysis, Insurance industry, Corporate reorganizations, Girling Group

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The converging business models of Internet and bricks-and-mortar retailers

Article Abstract:

Issues are presented concerning the differences between online retailers and store-based retailers. The advantages and disadvantages of each form of retailing are discussed with reference to the performance of major companies.

Usage, Retail stores, Stores

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Get real! Managing the next stage of Internet retail

Article Abstract:

Issues are presented concerning the importance to retailers of combining traditional and virtual sales operations in the rapidly expanding area of e-commerce. Three case studies of Internet start-ups are discussed.

Economic aspects

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