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Business, international

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Internal multi-channel conflict: An exploratory investigation and conceptual framework

Article Abstract:

Study conducted to analyze the effects of multi-channel conflicts and frustration among channel members is presented. Strategies to avoid cross channel conflicts are discussed.

Author: Webb, Kevin L., Lambe, C. Jay
Publisher: Elsevier B.V.
Publication Name: Industrial Marketing Management
Subject: Business, international
ISSN: 0019-8501
Year: 2007
United States, Conflict management

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The multi-channel challenge: a dynamic capability approach

Article Abstract:

The marketing strategies adopted by internet retailers to encounter the challenges of multi-channel communications are discussed.

Author: Wilson, Hugh, Daniel, Elizabeth
Publisher: Elsevier B.V.
Publication Name: Industrial Marketing Management
Subject: Business, international
ISSN: 0019-8501
Year: 2007
United Kingdom, Internet marketing

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From catalog to Web: b2b multi-channel marketing strategy

Article Abstract:

The use of an effective business-to-business multi-channel marketing strategy to help retain loyal customers is discussed.

Author: Merrilees, Bill, Fenech, Tino
Publisher: Elsevier B.V.
Publication Name: Industrial Marketing Management
Subject: Business, international
ISSN: 0019-8501
Year: 2007
Australia, Customer loyalty, Business-to-business market, Business to business market, Customer relations

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Subjects list: Methods, Management, Forecasts and trends, Market trend/market analysis, Company business management, Multiplexing, Multichannel communication, Digital multiplexing, Marketing, Company marketing practices, Online businesses
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