On managing operating capacity to reduce congestion in service systems

Article Abstract:

The problem of congestion control at customer service centers is considered. Specifically, policies for dynamically modifying the capacity of such a system through the addition of in-service counters were derived. In addition, two queueing models of traffic were obtained for servers with visible and invisible queue lengths, respectively, to evaluate the effect of the policies and to account for customers' waiting behavior.

Customer service, Traffic congestion

---

Price, delivery time guarantees and capacity selection

Article Abstract:

The problem of managing delivery guarantees as a competitive strategy is found to be easily solved by factoring in delivery time guarantee, pricing and capacity expansion into an optimization model. The three factors mentioned are crucial management decision variables and the resulting algorithm should maintain the primary objective of maximizing net profit. Numerical analysis of the model proves the heuristic effective.

Research and Development in the Social Sciences and Humanities, Management Science, Methods, Management, Warranty, Reports, Business planning

---

On the robustness of the bowl phenomenon

Article Abstract:

The 'bowl phenomenon' that occurs when the workload of a production line with variable processing times is purposely unbalanced is a robust tool for enhancing the throughput of a production line. The practice is robust because inaccuracies of up to 50% in the optimal amount of unbalance and deviations from the optimal bowl allocation of work of up to 10% still result in higher throughput over balanced lines.

Manufacturing processes, Manufacturing, Assembly-line methods, Assembly lines

Similar abstracts:

• Abstracts: Charter's passage gives many Thais hope; supporters of reformist constitution envision a fairer political system
• Abstracts: MIP modeling of changeovers in production planning and scheduling problems. Optimal time varying lot-sizing models under inflationary conditions
• Abstracts: Optimal expansion of capacitated transshipment networks. Unconstrained Quadatric Bivalent Programming Problem
• Abstracts: The application of fuzzy integrals in multicriteria decision making. Fuzzy bicriteria multi-index transportation problems for coal allocation planning of Taipower

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.