On the move again

Article Abstract:

Latest digital mobile phones being made available in the UK have features associated with personal digital assistants, such as contacts directories and calendars. Some are compatible with personal information management systems. Significant future developments will include General Packet Radio System (GPRS), which will allow data to be split into manageable units and sent from GPRS handsets much more rapidly than at present, and Universal Mobile Telecommunications Service, which will permit greater bandwidth applications.

Radio & TV communications equipment, Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing, Cellular Mobile Tel Equip, Product development, Wireless telephones, Cellular telephone equipment industry

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One for all and all in one

Article Abstract:

Unified messaging, which allows electronic mail, fax and telephone messages to be placed in a single in-box, can bring significant benefits for small businesses. Messages can be handled in order of priority, and unified messaging also offers high levels of flexibility when travelling. It is possible for small businesses to install their own unified messaging system, but they may choose to purchase a service from a fixed or mobile telephone concern. A system capable of handling 20 people will cost around $7,000 to $8,000.

Prepackaged software, Electronic mail systems, Email, Email software

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Ringing the changes

Article Abstract:

Latest telecommunications technology has the potential to significantly boost the productivity of small businesses. It has become more cost effective for small companies to create a call centre, with Computer Telephony Integration systems allowing a call centre operator to establish high levels of customer service. Building a call centre with a centralized distribution facility is much cheaper than operating a network of branches or shops.

Computer telephony, Computer-Telephone integration

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