Small business-bank relationships and the role of internet banking

Article Abstract:

A study was conducted to examine the state of the small business-bank relationship, and determine whether the Internet may be used to improve this relationship. A qualitative research method was used. Findings show the possibility of migrating small businesses into remote delivery if they are not encouraged by banks to use a mix of alternative delivery channels. Results also show a lack of differentiation in banks' approach to small firms.

Public affairs, Small Business, State commercial banks, Commercial banks, not elsewhere classified, National commercial banks, Social aspects, Internet, Influence, SOHO, Report

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Revolving credit card holders: who are they and how can they be identified?

Article Abstract:

The ability to identify bank credit card holders who will accumulate debt is discussed.

Commercial Banks, Commercial Banking, Bank Credit Cards, Nonbank Credit Card Firms, Credit Card Issuing, Personal credit institutions, Statistical Data Included, Planning, Nonbank credit card services, Credit and debit card industry, Credit card industry, Finance charges

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Consumer decision-making styles and the purchase of financial services

Article Abstract:

Consumer purchasing behavior for a range of financial services is discussed.

Sales & consumption, Science & research, Financial Services, Finance and Insurance, Consumer Behavior, Financial services industry, Statistics, Consumer behaviour, Consumption data

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