The effects of customer participation on service providers' job stress

Article Abstract:

A study examining the negative influence of customer participation on service providers' job stress, is presented. 64 restaurants in Taiwan and their employees were taken as the sample size for the study.

Marketing procedures, Restaurants & Food Service, Food Services and Drinking Places, Services information, Service industry machinery, not elsewhere classified, Analysis, Services, Restaurant industry, Job stress, Customer relations

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Enhancement of services quality with job standardisation

Article Abstract:

The standardization of service industry jobs increases services quality according to employees and customers of 35 Taiwan service companies.

Quality Control Management, Standardization, Influence, Quality management, Quality control, Customer service

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Efficiency and productivity measures for high contact services

Article Abstract:

Efficiency and productivity in service industries are analyzed. Three different measurements are used.

Canada

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