The provider-customer interface in business and professional services

Article Abstract:

Four major types of provider-customer interface has been established, with each category corresponding to a consultant profile or consultation process. These four types are underlined by two main variables, including jobbing and sparring. In one of the categories, the consultant offers his analytic capabilities without participating in the implementation while in another, the project supervision is conducted by the client. The interface is also regarded as source of innovation that is mainly formulated for the client.

Management Consulting Services, Business & Mgmt Consulting, Research, Models, Management, Services industry, Service industries, Business consultants, Management consultants, Customer relations, Consulting services

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The retail sector: why so many jobs in America and so few in France?

Article Abstract:

The US has more retail employees than France because of the Higher level of customer service provided and the lower rate of wages paid.

United States, Labor force information, Industry Overview, Case studies, Employment, Customer service, Job vacancies, Support services

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Private label development: the large food retailer faced with the supplier's opportunism

Article Abstract:

The buying strategies employed by food retailers during a private label contracts are presented.

General services, Marketing procedures, FOOD AND KINDRED PRODUCTS, Analysis, Purchasing, Food industry, Marketing, Company marketing practices, Food and beverage production/distribution software, Private labeling, Private label products

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