The sources of productivity change in Spanish banking

Article Abstract:

The productivity performance of savings banks is analyzed. Spanish banking for the period 1986-1993 is used as reference. The Malmquist productivity index is replaced with a generalized Malmquist productivity index to enhance the investigation of the contribution of scale economies to productivity changes. Commercial banks are found to have posted slightly low productivity growth, although they also had a slightly higher rate of potential productivity growth.

Banking industry, Analysis, Commercial banks, Spain, Productivity accounting

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Retaining student in retail banking through price bundling: evidence from the Swedish market

Article Abstract:

The issue of the customer retention of students in retail banking through a price bundling approach is investigated. Price bundling offers many opportunities to improve customer retention in retail banking through demand based choice of services and a price discount model that creates incentives to stay through time.

Retail Banking Services, Forecasts, trends, outlooks, Marketing procedures, Sweden, Retail banking, Forecasts and trends, Market trend/market analysis, Customer service, Support services, Customer relations

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