Today's thorniest management problem: new technology

Article Abstract:

A survey of senior managers in 20 countries on the problems facing management has found that the impact of new communications, computer and office-automation technologies has replaced inflation as the principal dilemma the firms must solve, with the next two largest being ever-changing exchange rates and finding the required managerial talent. These results are quite different from a similar survey conducted in 1980, when the three were seventh, eighth and ninth, respectively, and the most-frequently-cited problem in the 1980 survey has since dropped to seventh. Among the questions asked of the managers in the survey were the personal obstacles managers will have to overcome in the second half of the 1980s, the effects of technology on office environments, and world events likely to affect their jobs in the future.

Technological forecasting, Surveys, Technological innovations, Business forecasting

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Questionable payments crisis catches chairman by surprise

Article Abstract:

A hypothetical case is developed in which the CEO of a multinational chemical company learns from a newspaper reporter that his company is being accused of making illegal payments to a Nigerian national to secure permission to build a pharmaceutical research and manufacturing facility near Lagos. The chairman had earlier promised that if he ever heard of such payments made by his company, he would fire the employees involved. He learns that his executive vice president knew of the payments and believed them to be normal business practice in Nigeria and other countries.

Decision-making, Decision making, Tests, problems and exercises

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Should a chief executive drop his top negotiator in crucial talks?

Article Abstract:

A hypothetical case is developed in which the chief executive officer of a multinational firm finds that his chief negotiator in an international deal that has been in progress for three years suffers from a serious drinking problem. The deal is about to enter the final critical stages, and it is determined that to replace the negotiator at this point would place the deal in jeopardy. The negotiator is sent to handle the deal despite the problem, and the first reports back are encouraging, but the drinking problem soon surfaces.

Social aspects, Analysis, Negotiation, Negotiations, Labor arbitration

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