Students as customers: finding the right niche

Article Abstract:

Lack of a thorough understanding of what students really need may result in producing academic programs that do not serve students. Schools exist to answer the needs of students and the best schools have a clear focus on what their students need. Schools should treat their students as customers so they can address a number of important issues. Some teachers think that a customer focus would produce a diluted curriculum that would rather please students than educate them. They have the wrong impression about what customer focus is all about.

Colleges & Universities, Colleges, Universities, and Professional Schools, Colleges and universities, Management, Universities and colleges, Customer service, College administration, School management and organization, School administration

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Characteristics of career achievement: perceptions of African-American executives

Article Abstract:

An analysis of the typical Afro-American business executive is presented. The analysis focused on such executives who were employed in black-owned businesses and sought to profile their views on vital aspects of career development. It is shown that the typical Afro-American executive was given full support by primary care givers, finished a bachelor's degree and wasguided by a male mentor.

Beliefs, opinions and attitudes, African American executives

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Gender roles in transition: career and family expectations of accounting students

Article Abstract:

A study was conducted to examine the career and family orientation differences between male and female accounting students. Results show that potential conflict may arise from the combination of work and family roles, although trends indicate a move towards equality of the gender factor. In addition, males are expected to dominate workwhile females are seen primarily as family-oriented.

Demographic aspects, Surveys, College students

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