A typology of customer-service provider relationships: the role of relational factors in classifying customers

Article Abstract:

Relationship types are identified across four service-type industries: automotive repair, hair care, health care, and financial services. Findings show that customer-service provider relationships are distinguishable based on relational factors such as socializing beyond the service encounter, emotional attachment to a specific provider, and personal advice seeking.

Financial Services, Finance and Insurance, DEPOSITORY INSTITUTIONS, Customer Relations, AUTO REPAIR, SERVICES, AND PARKING, Motor Vehicle Services, Financial services industry, Comparative analysis, Automobile services industry, Automotive services industry

---

How "placed trust" works in a service encounter

Article Abstract:

Placed trust, or the initial act of trusting, is distinguished from the response of trusting and analyzed within a service encounter framework, specifically the health care industry. Implications for services management in mapping out routes for creating and maintaining trust, and therefore developing commitment, are discussed.

Influence, Trust (Psychology)

---

The effects of soft and hard service attributes on loyalty: the mediating role of trust

Article Abstract:

A study based on hair care services is presented to analyzing the development of customer confidence and loyalty based on soft attributes like social and relational marketing, and hard attributes, i.e., the main service.

United Kingdom, Public affairs, Services information, Social aspects, Services, Marketing, Company marketing practices

Similar abstracts:

• Abstracts: Avon Solutions Visual Perfection Tint Releasing Moisturizer. Avon Solutions Slim & Sleek Leg Perfector
• Abstracts: The power of "independence": defending and extending the jurisdiction of accounting in the United Kingdom. The withering of tolerance and communication in interdisciplinary accounting studies
• Abstracts: Changes in plasma lipids and lipoproteins following 10-days of prolonged walking: Influence of age and relationship to physical activity level
• Abstracts: Health professionals' perspectives in exercise referral: Implications for the referral process. Exercise referral: The public health panacea for physical activity promotion? A critical perspective of exercise referral schemes; their development and evaluation
• Abstracts: Changes in the force development characteristics of muscle following repeated maximum force and power exercise

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.