Forget the myths and get on with TQM - fast

Article Abstract:

Organizations aspiring to achieve total quality management (TQM) should first try to dispel several TQM myths so that they can successfully reach their goal. They must realize that significant organizational reforms do not always come from top management. Moreover, imposing a comprehensive strategy to achieve TQM does not always work in most companies. Essentially, an organization's TQM effort can only be successful if it aims for behavioral change among constituents, follows a simple formula, possesses realistic objectives, addresses customer needs and strives for continuous improvement.

Organizational change

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Duke Power integrates employee rewards with its business vision of excellence

Article Abstract:

Duke Power Co, the US's seventh largest investor-owned electric utility, introduced reforms in its reward system in its effort to achieve total quality management. It incorporated new elements in the system such as salary banding, variable compensation, hourly pay performance and more opportunities for career advancement. The company also provided incentive plans that emphasized teamwork, an innovative program that offered equal benefits to exempt and non-exempt employees, awards for excellence and flexible work/family benefits.

Electric services, Evaluation, Electric utilities, Compensation and benefits, Employee benefits, Duke Power Co.

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Should the board of directors be involved in TQM?

Article Abstract:

Implementation of quality policy in corporations has always been viewed as a responsibility of top managers. As such, the board of directors is left with no other choice but to remain uninvolved in the process. However, current trends in corporate management call for the board of directors' more active involvement in the institution of total quality management (TQM) in corporations. Frequent interactions between top managers and members of the board of directors become imperative as the need for TQM becomes more apparent.

Management, Corporate directors

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