IRS Commissioner proposes customer-focused restructuring

Article Abstract:

IRS Commissioner Charles O. Rossotti has proposed a customer-focused restructuring strategy for the agency. In accordance with the Jun 1997 report issued by the IRS Restructuring Commission and a law passed by the House during the said year, the restructuring strategy will involve a shift of focus from the agency's internal needs to its customers' needs. The plan calls for the creation of four different taxpayer groups, each of which has its own unique needs. These are the wage and investment income taxpayers, the small businesses group, the large businesses group, and the tax-exempt sector. Each group will have an IRS personnel who will seek to identify, understand and address the needs of the taxpayers within the group. Measurement of performance will be changed to better balance customer satisfaction, business results, employee satisfaction and productivity.

Planning, Rossotti, Charles O.

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Coping with unconstitutional state taxes

Article Abstract:

States have found ways to avoid paying refunds of unconstitutionally collected taxes. Although the US Supreme Court has found a number of state taxation policies unconstitutional, it has also enabled states to use proper taxpayer relief without resorting to refunds. Taxpayers can fight back against these practices by proactively searching for potentially unconstitutional state taxing plans. In addition to identifying such schemes, they should also understand their state's pre-deprivation and post-deprivation relief practices to ensure refunds or to avoid paying unconstitutional taxes in the first place. Taxpayers should also familiarize themselves with the limitations and protest periods to avoid forfeiting opportunities to receive refunds.

Revenues-State Govt, Management, Laws, regulations and rules, State taxation, Tax refunds, State government, Revenue

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Classification Settlement Program is being applied unreasonably

Article Abstract:

The authors discuss problems with the implementation of the IRS Classification Settlement Program which was instituted as a means to efficiently deal with employer-IRS worker classification disputes. The authors' five month investigation resulted in the finding that IRS agents were not offering the program to employers.

United States, Tax Administration, Standards, Evaluation, Tax administration and procedure, Negotiation, mediation and arbitration, Workers, Independent contractors

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