Master plans

Article Abstract:

Bank of Scotland Deputy Treasurer Gavin Masterton believes that most negativeperceptions on the banking industry are unfounded. One misconception is that customers are always being cheated by banks. He refutes the idea by stating that no bank ever profits from such an activity. Furthermore, he cites the findings of market research showing a high level of satisfaction among customers. He also defends credit decisions made by the Bank of Scotland. He claims that their refusal to further lend to customers and insistence on cutting back overdraft are actually for the good of the borrowers. Masterton also argues that the bank's move to pre-notification and itemization did not result to customers being charged more. He also contends that, despite common beliefs, the bank has been very supportive of the manufacturing sector, as proven by the high industrial debts. The bank aims to clear all these misconceptions by improving its services and flattening the management structures of its organization.

Bank of Scotland, Beliefs, opinions and attitudes, Masterton, Gavin

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Building on quality banking

Article Abstract:

The Clydesdale Bank has managed to survive difficult times, largely because of CEO Richard Cole-Hamilton. Cole-Hamilton has dealt with an international banking crisis, an unequal partnership with the Midland Bank, and eventual acquisition by the National Australia Bank (NAB). Taking advantage of NAB's highly decentralized operations, Clydesdale concentrated on community banking and on improving its existing resources, mainly its staff and technology. The efforts of Cole-Hamilton and his people have paid off, enabling the bank to report a 20% increase in profits in 1990. Cole-Hamilton has announced his retirement, and the banking community is eagerly awaiting his replacement.

Mergers, acquisitions and divestments, National Australia Bank Ltd., interview, Cole-Hamilton, Richard, Clydesdale Bank PLC

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Hong Kong's Willie Purves

Article Abstract:

Hong Kong & Shanghai Bank (Hongkong bank) chairman Willie Purves took over the bank at a time of change. The British colony is scheduled to revert to Communist Chinese rule in 1997, and the Hong Kong Bank must redefine its image and status as the official issuance bank. The bank had embarked upon an aggressive strategy under its former chairman Sir Michael Sandberg, who envisioned a tri-lateral path for the Hong Kong Bank, anchoring in the U.S. with Marine Midland Bank and the UK with Midland Bank. Under Purves, the bank will continue its consolidation process with a close eye on bottom-line profits.

Hong Kong, Hongkong and Shanghai Banking Corporation Ltd., Purves, Willie

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