Product quality: impact of interdepartmental interactions

Article Abstract:

The authors examine the role of organizational factors affecting interdepartmental interactions and their subsequent effects on product quality. Results from a national study suggest that product quality is affected by interdepartmental conflict and connectedness. Importantly, the linkage between interdepartmental conflict and product quality appears to be robust across varying levels of market turbulence and technological turbulence. In contrast, interdepartmental connectedness appears to be more important for product quality under conditions of high market and technological turbulence. The results also indicate that interdepartmental interactions are influenced by leadership characteristics (risk aversion of top managers), reward system orientation, and organization structure (centralization, departmentalization, and hierarchical levels). Managerial implications and directions for future work are proposed. (Reprinted by permission of the publisher.)

Product quality, Interorganizational relations

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Reducing marketing's conflict with other functions: the differential effects of integrating mechanisms

Article Abstract:

Executives should emphasize cross-functional teams as the most effective means for reducing conflict between a company's finance, research and development, and manufacturing functions. Formalization can also reduce conflict but only at the marketing/research and development level.

Statistical Data Included, Manufacturing industry, Manufacturing industries, Corporations, Finance

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Firm-level export performance assessment: review, evaluation, and development

Article Abstract:

Export performance is widely researched but remains poorly understood. Contextual factors that need to be scientifically measured include research method, export business focus, and target audience, all of these including contingency approaches.

Methods, Exports, Employee performance appraisals, Performance appraisals

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