Professional versus generic retail services: new insights

Article Abstract:

The factors affecting consumers' external search and evaluation activities for professional and generic retail services are studied. Results show that gender, age, education and income influence the length of the search activity and the number of information sources used. Gender is the strongest determinant of consumer behavior with females spending more time searching and evaluating services.

Research, Consumer behavior, Professional workers, Professional employees

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Patient satisfaction: a matter of choice

Article Abstract:

A study surrounding the satisfaction of health care customers and the patients freedom to select their own doctor.

Health Care, Health Care and Social Assistance, HEALTH SERVICES, Industry Overview, Medical care

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The nature of problem recognition and search in the extended health care decision

Article Abstract:

Extended care facility selection is analyzed. The pre-selection search stage was quite comprehensive.

Management services, Office Administrative Services, Nursing Home Management Svcs, Statistical Data Included, Nursing homes, Nursing home management, Long-term care facilities, Long term care facilities

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