Relationship development in a multinational utilities network

Article Abstract:

The long term strategic relationship between the buyer and seller, with regard to service industries in United States, is analyzed.

Forecasts, trends, outlooks, Analysis, Forecasts and trends, Market trend/market analysis, Vendor relations

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Demographic correlates of loyalty in a service context

Article Abstract:

The influence of demographic characteristics on consumer loyalty and retention patterns in services sectors is examined.

Demographic aspects, Customer loyalty

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What factors influence customer-oriented prosocial behavior of customer-contact employees?

Article Abstract:

Employee attitudes and its relation with customer relationship management in services industry are analyzed.

Evaluation, Employee attitudes, Customer relationship management, Employees

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