TQM breeds success at STMicroelectronics

Article Abstract:

STMicroelectronics Inc utilizes Total Quality Management not only in its corporate operations but also in its committment to the community in which it is located. The company supports environmental, educational and political agendas.

Semiconductors and related devices, Semiconductor Devices, Semiconductor and Related Device Manufacturing, Switzerland, Semiconductor industry, Foreign operations, Company Profile, STMicroelectronics N.V., STM

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Fleet Financial and Radcliffe explore paths of work/life integration

Article Abstract:

Fleet Bank acquisitions caused severe stress on employees who must change their life style and work habits. Productivity increased and the company profits rose as a result of the program developed with the help of Radcliffe.

EDUCATIONAL SERVICES, Education, Research, Human resource management, Services, Human resource departments, Quality of work life, Fleet Bank N.A. (Hartford, Connecticut)

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Applying Deming's process improvement techniques to banking

Article Abstract:

W. Edwards Deming's process improvement techniques can also be used with non-manufacturing businesses. This case study examines process improvement technique implementation in a bank.

Management, Beliefs, opinions and attitudes, Deming, W. Edwards

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