Intel, help-desk vendors work to reduce support costs

Article Abstract:

Intel Corp has developed desktop management tools that helpdesk service managers can use reduce support costs. Intel is working with help desk software vendors Vantive, Magic Solutions and Utopia to develop products specific to the implementation of Intel's Desktop Integrator Technology. The companies say that first-line support analysts can solve problems quicker if they integrate Intel's LANDesk product suite of desktop management tools with help desk software.

Semiconductor and Related Device Manufacturing, Product development, Semiconductor Devices

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Utility deregulation begins, IT support issues emerging

Article Abstract:

Information technology (IT) issues are emerging as the deregulation in the electric utility industry takes effect. Integration of different systems is the biggest challenge facing utilities, according to an official of Dallas, TX-based Central and South West Corp. (CSW). In addition, the IT support departments of utilities must keep track of spending to better face the challenges posed by new systems, increased competition and lower profit margins.

General services, Electric Power Generation, Transmission and Distribution, Electric Utilities

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