SE and A makes case for customer advocacy

Article Abstract:

Siemens Energy and Automation Inc of Alpharetta, GA, has launched a program to restructure its information technology system. The program has been divided into three functions: planning and technology, application development, and operations and services. As part of the company's service level management intiative, the company purchased Remedy's solution database engine for knowledge capture and designated three relationship managers to act as liasons between IT and customers.

Power, Distribution, and Specialty Transformer Manufacturing, Power & Distribution Equip NEC, Electric equipment

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Internet: the power of instant surveys

Article Abstract:

Conducting surveys via the Internet is a very simple and straightforward task. Questions to be asked should get the attention of respondents while the survey must be designed so that it can be accomplished within three minutes. The demographic details of respondents can be understood through a variety of linking techniques. Replies from respondents can be made easier when results of the survey would be shared with them.

Data Processing Mgmt NEC, Data processing

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