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Computers and office automation industries

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Lockheed, UWI track assets

Article Abstract:

Asset management software provides a clear path to corporate success for IT/IS managers and offers a powerful tool for communicating operational needs to the people they work for. A case in point is Lockheed Martin's program manager for systems integration, Mark Arnold, who believes that the software is more than just another fad for information industry managers. The lack of a highly integrated network is also not a barrier to the effective use of the software, according to the University of Wisconsin help-desk administrator Greg Johl.

Author: Cutlip, William
Publisher: CESN Publications
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
General services, Help desk software

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Software testing can curb configuration costs

Article Abstract:

Software testing products and services are gaining in popularity as more companies are getting disenchanted with the costs associated with customizing and configuring software. Software test kits allow organizations to assess the merits and demerits of various software packages and help the companies choose among software products in the market. A notable trend in the software testing industry is the inclusion of functions related to Web use.

Author: Cutlip, William
Publisher: CESN Publications
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
Custom Computer Programming Services, Software Support Services

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The Yankee Group drills down to determine business value of IT

Article Abstract:

The Yankee Group Management Strategies Practice conducted a survey that looked into IT budgets, investments, financial metrics, value drivers and cost justification of companies. Almost half of the respondents revealed that they considered IT systems to be requirements of the products or services that they offer. The most frequent benefit that the respondents cited is the improvement of customer satisfaction.

Publisher: CESN Publications
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
Business & Mgmt Consulting, Management Consulting Services

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Subjects list: United States
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