Software Artistry's Expert Advisor Version 5.0

Article Abstract:

The Expert Advisor Version 5.0 from Software Artistry Inc is geared for use in sites supporting up to 10,000 calls a day. Among its features is automated logging, which allows the logging of calls through integrated systems. Another feature is the Workload Manager which can be used in recording analyst skills and knowledge and automatically route calls and change requests. The software runs on Windows NT, Unix, OS/2, Windows 95 and supports Oracle, Sybase, Informix, MS SQLServer and DB2 databses.

Software Publishers, Applications Software Pkgs NEC (Micro), Applications software, Software Artistry Inc.

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Clarify Inc's ClearHelpDesk Version 6.0

Article Abstract:

Clarify Inc's ClearHelpDesk Version 6 is specially designed for large help desk operations. The software's strengths include excellent customization capability, solid process management features and a good range of packaged integration options. However, it has a weak functionality in Web product. It is also weak support for asset tracking and management and for languages other than English.

Help desk software, Clarify Inc.

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