The Vantive Corp.'s Vantive Helpdesk

Article Abstract:

Software developer Vantive Corp's Vantive HelpDesk software solution accounted for 26% of its server licenses in 1996, while the Vantive Support software solution accounted for 42%. Vantive HelpDesk is used with servers running on a variety of operating platforms, and supports a variety of data bases, such as Informix and Sybase. The Vantive architecture is based on a three-tiered model and relies on network/application servers for performance. Training, consulting and basic/optional technical support services are available for the system.

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Vantive Corp.'s Vantive HelpDesk version 8

Article Abstract:

Vantive Corp's Vantive HelpDesk version 8.0 is composed of a problem management, change management, network management and an asset management suite. The latest version has an improved base architecture of its application set, which translates to better customization and scalability. Its process and asset management capabilities are excellent and can be augmented by customization to provide excellent support.

Business Software (Micro), Business management software, Suites (Software)

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New Vantive chief brings customer's perspective to CRM

Article Abstract:

Vantive Corp's new CEO, Thomas L. Thomas, said his extensive experience in the consumer products business will help the CRM software manufacturer become more responsive to consumers. His near-term strategy revolves around five key areas: employees, consumers, product lines, international markets, and internal operating efficiencies. He also sees the e-business side as a high-growth area.

Executive changes & profiles

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