Nortel gets down to business; brings Unix systems inhouse

Article Abstract:

Canadian telecommunications equipment manufacturer Northern Telecom Ltd (Nortel) has reduced its overall expenses for hardware maintenance support services by increasing the volume of equipment repaired in-house. Thus, it has transformed its support services environment from one involving almost complete vendor maintenance to one where most high-end and mid-range systems are handled by more than 15 company technicians. The firm is considering extending in-house support services to its smaller systems.

Communications Equipment Manufacturing, Ontario, Telecommunications Equipment, Northern Telecom Ltd.

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PCSS enhances its on-line warranty processing product

Article Abstract:

Computer parts specialist PC Service Source Inc has overhauled its PC Win on-line warranty information processing system. The company said that PC Win v 2.0 is more service provider-oriented in the administration of warranty claims processes. The new version allows technicians to log information on warranty repair calls, thus giving the service organization a database on different activities.

Data Processing Services, Computer Service Bureaus, Information technology services industry, PC Service Source Inc.

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Alphaserv.com leverages Web tool division

Article Abstract:

AlphaServ.com is offering a new system that allows its services customers to check on the status of their service requests. The ServiceTrak is secured extranet based on the AlphaConnet business intelligence software for the Internet or intranet platform. AlphaServ.com is offering the new system to its customers for a fee, depending on the amount of services which the customer purchases.

On-Line Information Services, Videotex & Teletext, Internet services, AlphaServ.com

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