Bendata International's Heat for Windows 3.5

Article Abstract:

Bendata International's Heat for Windows product is designed for a help desk of 40 users although it can be used by over a hundred users. Its main application is for small-to-medium support operations and for internal IT help-desk functions. However, it can also be used for external customer service. It is priced according to the number of users that it supports. Thus, it costs $27,950 for 10 concurrent users, $66,000 for 50 concurrent users and $96,785 for 200 concurrent users.

Bendata International

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Platinum Technology's AutoAnswer V.3.3

Article Abstract:

Platinum Technology Inc's help desk product AutoAnswer is based on Quintus Corp's HelpQ product, with Platinum's own problem resolution and reporting components. The product offers good process management capability that can be customized. However, it has no independent-based data replication facilities, has weak support for asset management and is supplied with little packaged integration software. AutoAnswer is priced at $20,000 per server, $4,000 per concurrent user.

Services introduction, Platinum Technology Inc.

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Computer Associates' Paradigm, version 3.5

Article Abstract:

Computer Assoc's Paradigm is part of its approach to managing the internal information technology infrastructure of an organization. The product's emphasis is on enabling use of system, asset and network information in detecting and solving problems and applying solutions. It has the ability to support multiple data servers using its own data replication capabilities. It is scalable to a large number of concurrent users through its architecture.

CA Inc.

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