Survey: help-desk managers asking for better tools, training

Article Abstract:

A recent survey done by Network Support Technologies reveals that the biggest need of help-desk managers is training for their technicians. Respondents to the survey were 300 senior-level help-desk managers throughout the US. As many as 70% of the survey respondents identified training resources as the top priority in their needs list followed by better help-desk tools. More than 80% of respondents also disclosed that staff turnover occur in less than 18 months while 40% said turnover happen in less than six months.

Software Publishers, Applications Software Pkgs (Micro), Applications software

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McAfee makes desktops help-desk ready

Article Abstract:

McAfee Assoc is introducing the new Self ServiceDesk Suite, a help-desk software suite that is designed to promote employee self-support. Users are provided with the ability to solve problems themselves through the Self ServiceDesk Suite's various desktop- and Web-based applications. The new helpp-desk software suite is intended for Microsoft's Web server solution and the Microsoft Internet Information Server.

Product introduction, Network security software

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